Terms and Conditions
1. Introduction
Welcome to The Hamper Vault. By accessing or using our website and services, you agree to the following terms and conditions. These terms govern the purchase and delivery of products, including alcohol, from our online store. Please read them carefully before making a purchase.
2. Legal Drinking Age
2.1. By placing an order that includes alcoholic beverages, you confirm that you are at least 18 years old, the legal drinking age in Singapore.
2.2. You agree to provide valid government-issued identification (e.g., NRIC, passport, or driver’s license) upon delivery, if required, to verify your age. Failure to do so may result in the cancellation of your order, with no entitlement to a refund for undelivered products.
3. Orders and Payment
3.1. All orders are subject to acceptance and availability.
3.2. Payment must be made in full at the time of purchase using our accepted payment methods.
3.3. We reserve the right to cancel orders at our discretion, including but not limited to cases where age verification fails, or products are unavailable.
3.4. Orders cannot be cancelled once prepared and ready for dispatch.
4. Delivery and Shipping
4.1. Alcoholic beverages can only be delivered to addresses within Singapore where alcohol delivery is legally permitted.
4.2. Delivery requires a recipient aged 18 years or older to be present to accept the package.
4.3. If delivery is unsuccessful due to age verification failure or absence of a recipient, we may charge a re-delivery fee or cancel the order, with no entitlement to a refund.
4.4. We aim to deliver products within the specified timeframe, but delays caused by factors beyond our control (e.g., weather, transportation issues) are not our responsibility.
4.5. Alcohol delivery is restricted between 10:30 PM and 7:00 AM, in compliance with the Singapore Liquor Control (Supply and Consumption) Act.
5. Returns and Refunds
5.1. Due to the nature of our products, returns are only accepted for items that are damaged, defective, or incorrect upon delivery.
5.2. Claims for returns must be made within 48 hours of receiving your order, accompanied by photographic evidence clearly showing the damage or incorrect items.
5.3. Refunds will be processed once the returned product has been received and inspected, and may take up to 14 business days.
6. Compliance with Singapore Law
6.1. You agree to comply with all applicable laws and regulations in Singapore regarding the purchase, possession, and consumption of alcohol.
6.2. We reserve the right to refuse service to individuals or addresses where selling or delivering alcohol would violate Singaporean law.
7. Limitation of Liability
7.1. We are not responsible for any damages, losses, or injuries arising from the misuse of alcoholic products purchased from us.
7.2. Our liability is limited to the purchase price of the products, and we are not responsible for indirect or consequential losses.
8. Privacy Policy
8.1. Your personal information is collected, used, and stored in accordance with our Privacy Policy.
8.2. We use secure systems to protect your data, but you acknowledge that online transactions may involve risks beyond our control.
9. Force Majeure
9.1. We shall not be held liable for any failure or delay in performing our obligations under these terms and conditions due to events beyond our reasonable control. Such events include, but are not limited to, natural disasters, acts of God, government restrictions, wars, strikes, transportation disruptions, pandemics, or other unforeseen circumstances.
9.2. If a force majeure event occurs, we will notify you as soon as reasonably possible and take steps to minimize its impact on our services.
10. Changes to Terms and Conditions
10.1. We reserve the right to update these terms and conditions at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the updated terms.
11. Law and Jurisdiction
11.1 The website and services are meant for use by residents of Singapore only. We make no representation that the services and contents of the website are appropriate or available for use in your location. Those who choose to access this website from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
11.2 These Terms and Conditions and all matters relating to your access to, or use of, the website and the services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.